Work @ HRL

Library Assistant I (Casual On-call)

This position reports directly to the Library Director. The Library Assistant performs circulation, technology support, and customer service duties in support of High River Library’s public service operations.

Duties and Responsibilities

Carry out assigned duties related to the circulation desk which may include:

General and Public Service
  • promoting upcoming programs and library services
  • arranging, filling and/or planning displays
  • recording of memberships
  • receipt of and recording of incoming funds
  • contacting customers regarding damaged or lost items
  • answering customer inquiries regarding availability of items, items currently checked out, status of holds and status of collections following established guidelines
  • ordering items via interlibrary loan
  • checking items in and out
  • answering the telephone
  • scheduling exams and booking meeting rooms
  • recording program registrations
  • opening and closing library
  • record maintenance (circulation procedures, attendance at programs)
  • emptying drop box
  • shelving items in proper order according to library guidelines and shelf reading
  • processing new items, by barcoding, adding/removing materials, and assigning loan periods
  • sorting donated items for shelf or sale
  • general library tidying and maintenance such as dusting, facing and organizing items on shelves, returning loose items to the circulation desk
  • providing general orientation, direction, instruction, guidance and/or supervision to all library customers including help with:
    • reference questions
    • readers’ advisory
    • technical help (Internet work stations, mobile devices, e-Readers and e-Services)
    • library catalogue searches


Computer and Technology
  • respond to user computer questions and problems and determine appropriate resolutions
  • support and train public in using new media technologies and library e-services (tablets, eReaders, library services such as Libby, RBdigital, Cantook Station, Freegal, cloudLibrary, Solaro,, and Hoopla)
  • provide basic troubleshooting of MS Office, printer/photocopier and other library technology
  • other duties as assigned by the director


Personal Suitability
  • effective listening and verbal and written communication skills
  • ability to work effectively with co-workers in a team environment and to deal tactfully and effectively with library customers
  • ability to take initiative and use good judgment when making decisions
  • ability to prioritize workload
  • excellent telephone etiquette
  • working knowledge of English grammar and spelling
  • an interest in libraries, public service, and literacy


Physical Requirements
  • required to lift, carry, or move library materials/equipment weighing 5-10 kg on a regular basis, with occasional lifting of items up to 30 kg
  • able to reach a range of shelves between 5 cm and 200 cm above floor level
  • able to handle exposure to dust


Other Requirements
  • a minimum of Grade 12 and/or such experience/education in the operation of a library as may be acceptable to the director.
  • satisfactory background screening including a vulnerable sector criminal record check.


Qualified candidates are invited to apply by Sunday, July 21, 2019 with a résumé and cover letter to:

Mary Zazelenchuk
High River Library
909 1 St SW
High River, AB  T1V 1A5